- I entered my email address, but there were no files found.
- Make sure you are using the same email address you registered with Paypal.
- I did not receive the Download Instructions Email, and I paid by E-Check.
- Echecks usually take 3 to 4 business days to clear. The system will automatically send your download instructions as soon as the check clears. If you need the file right away, please send use the [Contact Us] form to send us a message. Be sure to include your Paypal transaction ID and the email address you used in PayPal so we will be able to find your order.
- An error occured while downloading, I need the download re-set.
- Click here to use the [Contact Us] form to request that your download be re-set. Include your PayPal transaction ID which you received via email in your message.
- How do I open the files?
- Files require the FREE Adobe Acrobat reader. If you do not have Acrobat, you may dowload it for free from www.adobe.com.
- I still have questions.
- If you need further assistance, please send us a message using the [Contact Us] Form. Be sure to include your PayPal transaction ID or the email address you entered in PayPal so we can identify you.